Working at Espresso Coffee Shop USA
At Espresso Coffee Shop, we're on a mission to bring exceptional coffee experiences into people's homes. Born in Italy and grown across Europe, we specialize in premium espresso machines, grinders, and accessories for coffee lovers who care about quality, design, and performance.
With a fast-growing presence in the United States, Espresso Coffee Shop USA is building the next chapter of our journey: combining Italian coffee culture with world-class customer service, logistics, and digital commerce.
Our culture & values
Our values are at the core of everything we do. We believe in:
- Ownership over hierarchy - we value people who take responsibility and get things done
- Transparency and trust - no politics, no unnecessary layers
- Learning by doing - coffee is technical, and curiosity is essential
- Customer obsession - every decision starts from the customer experience
We're a fast-moving, entrepreneurial company, where ideas are welcome, initiative is rewarded, and impact is visible from day one.
How we work
Espresso Coffee Shop USA operates with a flexible and international mindset. We collaborate closely with our European team while building strong local operations in the US. We believe that flexibility should empower people, not disconnect them, so we invest in collaboration, shared goals, and real ownership.
Growth & development
We're all about growth, both as a company and as individuals. Coffee is a world where technology, craftsmanship, logistics, and customer experience meet. This means there's always something new to learn.
At Espresso Coffee Shop, we support:
- Skill development and hands-on learning
- Exposure to international markets
- Real career progression in a growing business
If you're passionate about building something meaningful, learning fast, and leaving your mark in a company that's scaling globally, this is the place for you.
Active Roles
Chief of Staff Intern - Strategy & B2B Development
About the Role
This hands-on, high-impact internship is ideal for a senior undergraduate or graduate student eager to gain real startup experience and work directly with our General Manager on market expansion and go-to-market strategy. You'll play a key role in shaping our B2B outreach model, defining customer personas, and testing early sales initiatives that will inform the foundation of our future U.S. sales organization.
What You'll Do
- Support development of our B2B go-to-market strategy for espresso equipment and accessories
- Define and test ideal customer personas and engagement approaches
- Assist in developing early-stage outreach, partnership, and sales campaigns
- Measure performance and evaluate ROI on test initiatives
- Contribute to leadership reporting and recommendations on building a U.S. sales team
Qualifications
- Senior or Graduate student in Business, Strategy, Marketing, or Entrepreneurship
- Analytical and structured thinker with strong writing and presentation skills
- Entrepreneurial mindset and interest in brand growth and market strategy
- Passion for coffee culture and international business
Compensation & Benefits
- 15-20 flexible hours per week
- Internship credit available upon request
- Performance-based stipend up to $5,000 based on results and strategic contributions
- Work directly with leadership on live business initiatives shaping our U.S. market entry
- Opportunity to build portfolio-worthy experience in strategy, operations, and business development
Espresso Machine Service Technician
About the Role
We're seeking a skilled Espresso Machine Service Technician to join our growing U.S. team. You'll be responsible for diagnosing, repairing, and maintaining premium espresso machines for both residential and light commercial customers.
Responsibilities
- Service and repair espresso machines including Rocket, Lelit, Rancilio, Sanremo, Nuova Simonelli, and similar brands
- Perform equipment diagnostics, calibrations, and preventative maintenance
- Support warranty and customer repair requests in coordination with HQ
- Maintain organized parts inventory and detailed service records
- Provide customer support for product setup and troubleshooting
Qualifications
- 2-5 years of hands-on experience in espresso machine servicing or technical repair
- Strong understanding of mechanical, electrical, and hydraulic systems
- Excellent problem-solving and customer communication skills
- Enthusiasm for coffee and craftsmanship
Compensation: Competitive salary commensurate with experience.
Marketing & Digital Content Intern
About the Role
We're looking for a creative, self-driven Marketing Intern (Junior or Senior year) to help us build the voice of Espresso Coffee Shop USA across our digital platforms. You'll collaborate directly with our team to design engaging content that inspires the home-barista community and elevates our brand presence online.
What You'll Do
- Create content for social media, web, and email marketing
- Develop product stories that highlight features, craftsmanship, and user experience
- Build and maintain a content calendar tied to seasonal and coffee-industry events
- Support campaign execution across Instagram, Facebook, LinkedIn, and TikTok
- Contribute ideas for growing our U.S. audience and engagement metrics
Qualifications
- Enrolled in a Marketing, Communications, or related program (Junior/Senior level)
- Familiar with Canva, social media platforms, and basic content creation tools
- Passion for coffee, storytelling, and digital engagement
- Detail-oriented, curious, and collaborative
Compensation & Benefits
- 15-20 flexible hours per week
- University internship credit available upon request
- Performance-based stipend up to $5,000 based on contributions and measurable impact
- Internship runs through May 2026
- Gain hands-on experience in e-commerce, digital storytelling, and brand building with a global company entering the U.S. market
Sales Specialist - B2B Coffee Equipment
About the Role
We're looking for a B2B Sales Specialist to help expand our footprint with resellers, cafes, and commercial clients across the U.S. You'll drive growth through outreach, relationship management, and closing opportunities for espresso machines and accessories.
Responsibilities
- Develop and manage relationships with coffee retailers, e-commerce partners, and hospitality clients
- Execute outreach campaigns to identify and onboard new B2B accounts
- Present product solutions, bundles, and volume offers
- Collaborate with marketing and technical teams to align customer programs
- Track sales performance and pipeline progress against goals
Qualifications
- 2-5 years of B2B sales experience, ideally in coffee equipment, small appliances, or related industries
- Proven success in consultative and relationship-based selling
- Self-motivated, entrepreneurial mindset with strong communication skills
Compensation: Base + commission.
Equal Employment Opportunity
Espresso Coffee Shop USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and interns. We encourage applications from all qualified individuals regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age (40+), sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.
Employment with Espresso Coffee Shop USA is contingent upon verification of legal right to work in the U.S., and additional pre-employment checks may apply.