The following policies are part of these Terms and apply to your use of the Site and your purchases. By agreeing to these Terms you also agree to them:

• Privacy and Cookie Policy
• Shipping Policy
• Returns and Refunds Policy
• Warranty Policy
• Payments Policy

If there is a direct conflict between these Terms and a related policy on a specific subject, the related policy controls for that subject.

We strive to display product descriptions, images, availability, and pricing accurately, but we do not warrant that all content is error-free, complete, or current. All prices are shown in U.S. Dollars (USD) and are exclusive of applicable sales tax (see “Sales Terms and Sales Tax” below).

Prices and availability are subject to change without notice. Despite our efforts, a product may occasionally be mispriced or described incorrectly due to typographical, technical, or pricing-feed errors. Where a product’s correct price is higher than the price shown, we may, at our discretion, contact you for instructions before shipping or cancel the order and notify you. We reserve the right to correct any error, inaccuracy, or omission and to cancel or refuse any order placed based on incorrect information, even after an order has been confirmed. If your payment has already been charged for a cancelled order, we will issue a full refund of the affected amount.

All orders are processed in U.S. Dollars (USD). If you pay using an international payment method, your bank or card issuer may charge currency-conversion or international-transaction fees, which are your responsibility. Prices displayed on the Site are exclusive of applicable sales tax. Sales tax will be calculated and added at checkout based on your shipping address and in accordance with applicable state and local tax laws.

Sales tax. Espresso Coffee Shop USA Corp. is registered to collect and remit sales tax in the State of Florida. All orders shipped to a Florida address will be charged applicable state and local sales tax, calculated at checkout in accordance with Florida law.

For orders shipped outside of Florida, we currently do not collect sales tax. However, you may still be responsible for reporting and paying use tax directly to your state tax authority if required. Espresso Coffee Shop USA Corp. collects sales tax only in jurisdictions where we are legally obligated to do so based on physical or economic nexus. If our tax-collection obligations expand to additional states in the future, applicable taxes will be automatically calculated at checkout.

If you are purchasing on behalf of a tax-exempt organization or reseller, a valid exemption certificate must be submitted and approved before placing your order. We are unable to refund sales tax after an order has shipped if no certificate was provided in advance.

Additional Information on Use Tax Requirements. If we do not collect sales tax on your purchase, your state may require you to self-assess and pay use tax on the items you buy from us. Customers are encouraged to review their state’s official tax guidance. Verified government resources:

• General U.S. guidance (SBA – Paying Taxes): https://www.sba.gov/business-guide/manage-your-business/pay-taxes
• California CDTFA – Use Tax: https://www.cdtfa.ca.gov/taxes-and-fees/usetax.htm
• New York State – Use Tax for Individuals: https://www.tax.ny.gov/pit/use-tax/
• Texas Comptroller – Use Tax: https://comptroller.texas.gov/taxes/sales/use-tax.php
• Massachusetts DOR – Use Tax Guide: https://www.mass.gov/guides/understanding-use-tax

For customers in other states, please consult your state’s Department of Revenue website.

Your submission of an order is an offer to purchase. All orders are subject to our acceptance, and a contract of sale is formed only when we confirm shipment of the products. We reserve the right to:

• refuse or cancel any order if we cannot verify payment authorization with your bank or payment provider;
• limit or cancel quantities purchased per person, per household, or per order;
• delay shipment due to circumstances beyond our control, including carrier delays, supply-chain disruptions, or high order volumes during promotions or sales; and
• decline service to any customer where permitted by law.

Once an order is placed for an in-stock item, it cannot be modified. Orders placed separately will ship separately. Cancellation and refund rights after shipment are governed by our Returns and Refunds Policy (see “Returns and Warranty” below).

Shipping and delivery. We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. Most orders ship from our U.S. distribution facilities. In certain cases, orders may ship directly from our main warehouse in Italy. ECS USA will act as the importer of record for any products shipped from outside the United States, so you will not be charged any additional duties, customs fees, or import taxes upon delivery.

Shipping rates and estimated delivery times are provided at checkout. Actual delivery times may vary based on your location, carrier performance, weather, or other factors beyond our control. Risk of loss and title pass to you upon delivery to the carrier, except that, for damage in transit, our Returns and Warranty policies (see “Returns and Warranty” below) govern your remedies.

Returns, refunds, and exchanges are governed by our Returns and Refunds Policy, incorporated by reference, which sets out the return window, restocking fees, defect/damage reporting deadlines, exclusions, and refund timing. Please review it before purchasing. Nothing in that policy limits any non-waivable rights you may have under applicable state law.

Warranty. New products purchased through the Site are covered by our Warranty Policy, incorporated by reference, which states the warranty period, coverage, exclusions, and the procedure to obtain warranty service. The Warranty Policy is a limited warranty and is the exclusive express warranty we provide.

Disclaimer of warranties. Except for the express limited warranty described in our Warranty Policy, and to the maximum extent permitted by applicable law, the Site and all products and services are provided “AS IS” and “AS AVAILABLE,” and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Because we provide a written limited warranty on our products, we do not disclaim implied warranties on those products; instead, to the extent permitted by law, any implied warranties are limited in duration to the period of the applicable written Warranty Policy. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, and this section gives you specific legal rights; you may also have other rights that vary from state to state.

Limitation of liability. To the maximum extent permitted by applicable law, in no event will ECS USA, its officers, directors, employees, affiliates, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Site or any product, whether based in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to any product, order, or your use of the Site will not exceed the greater of (a) the amount you actually paid to us for the product giving rise to the claim or (b) US $100. These limitations do not apply to liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, fraud, or any product-liability rights that may not be waived.

Indemnification. You agree to indemnify and hold harmless ECS USA and its affiliates from any claims, liabilities, damages, and reasonable expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

These Terms are governed by and construed under the laws of the State of Florida, without regard to its conflict-of-law principles. Subject to the binding arbitration provision below, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, for any dispute arising out of or relating to these Terms or your use of the Site.

Binding arbitration and class action waiver. This arbitration provision is governed by the Federal Arbitration Act. Informal resolution first: before starting arbitration, you agree to contact us at info@espressocoffeeshopusa.com and allow 30 days for us to resolve the dispute informally. Except for small-claims matters and claims for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or your use of the Site that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in Miami-Dade County, Florida; arbitration and administrative fees are governed by those AAA rules. You and ECS USA waive the right to a jury trial and the right to participate in a class, collective, or representative action. If this class-action waiver is found unenforceable as to any claim, the entire arbitration provision shall be null and void as to that claim, which shall instead proceed in the courts identified above. You may opt out of this arbitration agreement by sending written notice to info@espressocoffeeshopusa.com within 30 days of first accepting these Terms.

You may need an account to make purchases. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at info@espressocoffeeshopusa.com if you suspect unauthorized use. We are not liable for losses arising from your failure to safeguard your credentials.

Acceptable use. You agree not to: (a) use bots, scrapers, or automated tools to access the Site or extract data; (b) interfere with or compromise the security or integrity of the Site; (c) use the Site for any unlawful or fraudulent purpose; or (d) resell or commercially exploit the Site or its content except as expressly permitted. Violation may result in suspension or termination of access and other remedies available at law.

All content on the Site that we own or license — including text, graphics, logos, photographs, layout, and software — is protected by intellectual-property laws and may not be copied, reproduced, or used without our prior written permission, except as needed to browse the Site and place an order.

Third-party brands. Product names and trademarks such as Mahlkönig, Eureka, La Marzocco, Rocket, Rancilio, Weber Workshops, and PUQ Press are the property of their respective owners. We sell these products as an authorized reseller/retailer; reference to them does not imply endorsement of ECS USA by the brand owners, and we claim no ownership of those marks.

Customer reviews and user content. If you submit a review, comment, photo, or other content to the Site, you grant ECS USA a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, and display that content in connection with the Site and our marketing. You represent that the content is your own, is accurate, and does not violate any law or third-party right. We may remove any content at our discretion. Content must not be unlawful, defamatory, obscene, or infringing.

Your use of the Site is also governed by our Privacy and Cookie Policy, incorporated by reference, which explains how we collect, use, share, and protect personal information, and describes your privacy rights, including under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws.

Third-party links. The Site may contain links to third-party websites or resources (including the government tax resources above). We provide these for convenience only and are not responsible for their content, accuracy, or practices. Your use of third-party sites is at your own risk and subject to their terms.

By using the Site, you consent to receive communications from us electronically (email and on-site notices), and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. If you opt in to marketing emails or SMS, you may opt out at any time as described in those messages and in our Privacy and Cookie Policy.

ECS USA may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Site. Changes are effective when posted. Your continued use of the Site or placement of an order after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

• Entire Agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and ECS USA regarding the Site and supersede any prior agreements on that subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force Majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, labor disputes, carrier or supply-chain disruptions, utility or telecommunications failures, or governmental action.
• Time to Bring Claims. To the extent permitted by applicable law, any claim arising out of or relating to these Terms or your use of the Site must be filed within one year after the claim arose; otherwise it is permanently barred.
• No Third-Party Beneficiaries. These Terms do not create any rights for anyone other than you and ECS USA.
• Headings. Headings are for convenience only and do not affect interpretation.
• Survival. The Disclaimers/Limitation of Liability/Indemnification, Intellectual Property and User Content, Governing Law/Disputes/Arbitration, and General Provisions sections survive termination of these Terms.

Espresso Coffee Shop USA Corp.
2665 S Bayshore Dr Ste 703, Miami, FL 33133
Customer Service: support@espressocoffeeshopusa.com · (786) 305-4932
Legal / Notices: info@espressocoffeeshopusa.com
Privacy requests: info@espressocoffeeshopusa.com (subject line “Privacy Request”)